FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order?
To place an order, simply browse our website, select the products you want, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete the payment process. We'll take care of the rest!
2. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards
- Net Banking
- UPI
- Wallets (e.g., Paytm, Google Pay, PhonePe)
- Cash on Delivery (COD), depending on the location
3. How do I track my order?
Once your order has been shipped, you will receive an email or SMS with tracking details. You can use the tracking number to check the status of your shipment on the courier’s website.
4. Can I change or cancel my order?
If you need to make any changes to your order, please contact us immediately at +91 99968 31371 (WhatsApp) or support@nikkki.store. Orders can be changed or canceled within a short time after placing them, before they are shipped.
5. Do you ship internationally?
Currently, we only ship within India. We hope to expand our shipping options to international customers in the future.
6. How can I contact customer support?
You can reach out to us via:
Our support team is happy to assist you with any questions or concerns you may have.
7. What should I do if I receive a damaged or incorrect item?
We’re sorry to hear about the issue! Please contact our customer service team immediately at +91 99968 31371 or support@nikkki.store. We will assist you in processing a return or exchange for the damaged or incorrect item.
8. What is your return and exchange policy?
We offer returns and exchanges within 30 days from the delivery date. The item must be unused, in original packaging, and in the same condition as received. Please refer to our full Return Policy for more details.
9. How do I update my account details?
To update your account details, log in to your account and go to the "Account Settings" section. From there, you can update your personal information, shipping address, and more.
10. Do you offer gift cards?
Currently, we do not offer gift cards, but we are considering adding this feature in the future. Stay tuned for updates!
11. Do you offer any discounts or promotions?
Yes! We frequently offer promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers.
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